Honeywell and Awesome Customer Support
Aug. 6th, 2010 01:48 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
lsandersonOnce in the long ago, when I lived at a duplex, it had a first-generation Honeywell time-delay thermostat. It also had gravity hot water heat, which took about twelve hours to reach the temperature that the thermostat was set at. In addition, the clock on the thermostat refused to keep time. One day when I was home, I noticed, in the middle of the day, that the clock was going backwards. So, I called Honeywell customer support. This was in the day when the main Honeywell offices wuz just a few blocks away.
"The clock on my Honeywell thermostat is going backwards." I said.
"Did you set the time by turning the clock backwards?" the Honeywell Customer Support Specialist said.
"No." I said.
"Well, you must have." the Honeywell Customer Support Specialist said.
"Anyway," I said, "Is there something I can do to fix it?"
"You know," the Honeywell Customer Support Specialist said, "we've had so many problems with that clock..."
Today I called them up, to say that their website, which has a page to contact local service people for bids on replacing my dead Honeywell Electric Air Cleaner, is broken.
"You can't do that from our website." the Honeywell Customer Support Specialist said.
"How do you explain this email?" I said reading him the email that the website said to call if I had not heard from the local contractor in 24-48 hours. (It's been about two-weeks and I've not heard from one of the four contractors.)
"Oh, you must mean the HoneywellatHome website." the Honeywell Customer Support Specialist said, and asked for my contact information.
"I can give you local service information." the Honeywell Customer Support Specialist said. "Do you have a pen?" as he starts reading off the information on the webpage...
"The clock on my Honeywell thermostat is going backwards." I said.
"Did you set the time by turning the clock backwards?" the Honeywell Customer Support Specialist said.
"No." I said.
"Well, you must have." the Honeywell Customer Support Specialist said.
"Anyway," I said, "Is there something I can do to fix it?"
"You know," the Honeywell Customer Support Specialist said, "we've had so many problems with that clock..."
Today I called them up, to say that their website, which has a page to contact local service people for bids on replacing my dead Honeywell Electric Air Cleaner, is broken.
"You can't do that from our website." the Honeywell Customer Support Specialist said.
"How do you explain this email?" I said reading him the email that the website said to call if I had not heard from the local contractor in 24-48 hours. (It's been about two-weeks and I've not heard from one of the four contractors.)
"Oh, you must mean the HoneywellatHome website." the Honeywell Customer Support Specialist said, and asked for my contact information.
"I can give you local service information." the Honeywell Customer Support Specialist said. "Do you have a pen?" as he starts reading off the information on the webpage...
