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On the recent United, err, unpleasantness
Apr. 13th, 2017 10:52 amUnited Passenger “Removal”: A Reporting and Management Fail
Posted on April 12, 2017 by Yves Smith
Shamelessly Stolen from
Andrew Ducker on Twitter
Posted on April 12, 2017 by Yves Smith
As disturbing as is the now widely-discussed incident of the brute force removal of a 69 year old doctor from a United flight last week, equally troubling is the poor job the press has done on such a high profile and relatively simple story. We’ll go over some of the glaring and regular errors as well as troubling oversights before turning to another puzzlingly under-examined issue: what this incident says about management at United. And we don’t mean arrogance and tone-deafness.
Shamelessly Stolen from
Andrew Ducker on Twitter
