Dear CVS Pharmacy

[lsanderson]

You may want to check the name and address on the prescriptions with the name and address on the USPS box. There seems to be a discrepancy with mine.

After an exciting wait while the CVS Pharmacy line informed me all about obtaining COVID-19 vaccinations and COVID-19 vaccine information via the CVS Pharmacy website rather than the CVS Pharmacy phone line, oh, about 18 million times, I spoke with someone who apologized profusely and promised to reorder my prescription and have it couriered out to me. They asked that I remove identifying info if I throw the three prescriptions out, or return it to them. I do hope poor Shirly, who was promised these on February 24, is being served as well.

Comments

[kaffy_r]

CVS seems apt to these kinds of mistakes.

For the past several months, I've been getting phone messages from a CVS on Chicago's South Side telling Miss XXXX that her prescriptions are ready. I couldn't figure out the woman's actual name for months, so I didn't know how to tell someone on the other end of the phone to for godsake ask Miss XXXX for her proper phone number.

Finally I was able to make out the name late last week, and I called the CVS, and explained the situation. The person on the other end told me "I was just waiting for you to stop talking so I could tell you that all I needed was the phone number." Well, that was polite, especially since I said precisely three sentences. Ah well, at least the problem has been solved ....

Well!

[lsanderson]

Their phone system is hyper irritating babbling on and on and on about COVID-19 this and COVID-19 that and how you can't get that here, plus half of them in the TC were overworked and understaffed so you were on hold until well after the cows came home.

Re: Well!

[kaffy_r]

You know, I should have thought about how understaffed and overworked that particular CVS pharmacy probably was. She probably wasn't really rude, she was probably rushed. They often sound the same.